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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Good advertising puts the right marketing message in front of the right people at the right time, raising awareness of your business.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

Exhibitions and events are valuable for businesses because they allow face-to-face communication and offer opportunities for networking.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

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How Rowan Gormley and some like-minded friends set up Naked Wines - an online wine business that allows customers to call the shots.
Online directories can be a low-cost way of driving potential customers to your website. But how do you know which you should be advertising in?
Affiliate marketing can boost traffic to your site, but you only pay for visits that result in sales. Find out how to set up an affiliate programme.
Simply having a website is rarely enough: you need to ensure the content is fresh, relevant and accurate. Find out how to produce effective web copy.
The design of your website has a direct impact on your number of sales conversions. But encouraging sales doesn't mean sacrificing good design.
Your website content should do more than just present information. It needs to engage the reader, boost your rankings and reinforce your brand.
How to set up a pay-per-click (PPC) advertising campaign on Google Ads or Microsoft Advertising and get great results
Your website might be attractive, easy to navigate and buy from, so why don't more customers return? Emma Allen explains some possible reasons.
Elly Curshen explains how social media helped her make a success of her Bristol eatery, the Pear Café, and become a successful food writer.
Despite starting up at the recession's height, Julia Lowe of Farm Toys Online explains how high quality products and clever marketing ensured success.
So you've decided you need a website. Before you go bowling in, following these steps can help ensure you get your site right first time.