A simple "Hello" when answering the phone at work could be damaging your business, according to new research. A survey by Moneypenny has found that a quarter of small business owners (26%) answer their business calls with "Hello"; however, survey respondents said this was "unprofessional", "off-putting" and even "rude". The most common telephone greeting for small businesses is "Good morning, company name" - 46% of small businesses answer the phone this way, and this greeting was considered the most professional by those surveyed.
A nation of entrepreneurs
Many more people could be running their own business in the UK by 2018 according to a new survey by Idinvest Partners. Its UK Entrepreneurship Barometer has found that more than half the UK population is keen to start their own business, and 16% have plans to do so in the next year. The survey found that 62% of respondents believe uncertainty over the Brexit timetable is a constraint to starting a business in the UK. However, 57% are optimistic about the outlook for the British economy.
There's no place like home…
New research has identified some of the less well-documented reasons that employees ask for flexible working arrangements that allow them to work from home. A poll by Regus found that 35% of UK professionals agreed that "flexible working means I don't have to put up with colleagues' unpleasant personal habits", and 31% said it allows them to avoid "boring colleagues". In addition, 41% said flexible working would enable them to eat more healthily.
May promises business rates relief for those in need
After weeks of lobbying by business groups, this week's Prime Minister's questions saw PM Theresa May acknowledge that some businesses would be "particularly adversely affected" by the rates changes. She has asked the Chancellor and Business Secretary to provide additional help for those firms worst affected and to make sure there was "appropriate relief" for them. Mike Cherry, chairman of the Federation of Small Businesses (FSB), said: "I am reassured to hear that the prime minister has personally intervened in this extremely worrying situation for many small businesses."