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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Advertising allows you to promote your business to potential and existing customers. It can take the form of direct mail, email marketing, online and print advertising, leaflets, outdoor advertising on billboards and buses or sponsorship.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

If you don't promote your business, potential customers will never know you exist or discover what you have to offer.

23 tips on getting engagement and traction on LinkedIn

The LinkedIn algorithm promotes ‘high quality’ content. Put simply, the more that people engage with your content, the more it will be shown in the feeds of other people. So how do you get the ball rolling?

1. Make it interesting

To get a high quality score for your post from LinkedIn, write about something that your audience cares about and will share. Often, this means writing about something that is happening in the national, local or trade press - something current. Make it interesting and informative.

2. Know what makes a successful post

Common traits of highly successful posts are: work/career related, positive, helpful, valuable professional advice. Deeply personal or entertaining posts can also do well. Use stories when you can, as these bring your points into context.

3. Know your audience

Work out who your target audience is. LinkedIn is primarily a business-to-business platform. So if you sell products or services to one or more sectors, you need to link to decision-makers and influencers in those sectors. You will also want to stay in touch with your existing customers, to build up those relationships. Often, the key targets will be intermediaries who recommend your business to others.