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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Good advertising puts the right marketing message in front of the right people at the right time, raising awareness of your business.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

Exhibitions and events are valuable for businesses because they allow face-to-face communication and offer opportunities for networking.

Five essential marketing tools you need to start using

The age of Mad Men is long gone. Modern marketers are not just sitting in a room spitballing ideas. They use deep data analysis to create and refine targeted and timely marketing messages. Modern marketers have access to more information and computing power than their predecessors could ever dream of.

That said, a lot of the potential offered by all that data goes unused because marketers are not using the right tools and techniques to get the answers they need. With that in mind, here are the top five essential marketing tools you need to start using ASAP.

1. VPN

As a marketer, you spend more time online than most people. This exposes you to threats like hacking, phishing, and data breaches. A VPN shields your activity, making it harder for bad actors to track you. It also ensures your campaigns and sensitive data stay secure, which is essential.

Search engines often tailor results based on location, which can skew your research. A VPN can help you mask your location so you could be browsing from anywhere, providing unbiased search results. Moreover, this ensures your insights reflect global trends rather than just your region, which is crucial for building effective international campaigns.

International campaigns demand an understanding of local markets, and VPNs give you the tools to research effectively. By simulating being in different locations, you can see what locals see. Also, this can help you fine-tune messaging and even pricing strategies to fit specific audiences better.

Imagine being a UK marketer targeting customers in the US. VPNs for UK users allow you to browse US-based websites, access local ads, and analyse competitor strategies. Also, it helps avoid errors that might arise from not understanding local consumer behaviour or trends.

When you’re observing or engaging in online communities, anonymity is key. A VPN hides your identity, letting you participate or monitor without standing out as an outsider. Moreover, it makes your research feel more natural and authentic, which improves the quality of your insights.

2. CRM

A CRM is like your command centre for customer data. It gathers everything - emails, interactions, purchase history - into one place. This makes it easier to access and analyse customer information, which means you can spend more time building campaigns rather than hunting down scattered data.

Customers interact with your brand through email, social media, and more. A CRM helps you track all of this in one place. Moreover, it ensures you’re never out of sync, making it easier to personalise outreach and keep your communications consistent across the board.

Automation is the CRM’s secret weapon. It handles repetitive tasks like sending reminders or follow-ups, so you don’t have to. It also lets you focus on high-value activities, like creating strategies or refining campaigns, without losing touch with your audience.

CRMs go beyond storing data - they analyse it to give you actionable insights. These insights help you tailor campaigns to your audience’s needs. Moreover, personalisation increases engagement and loyalty, making your campaigns far more effective.

A CRM helps you make smarter decisions by helping you better understand your customers. For instance, you can identify trends and proactively address issues. These informed actions create a better customer experience, boosting retention and reducing churn.

3. Analytics platform

Knowing how your website performs in real time is a game changer. Analytics platforms help you monitor key metrics like traffic, bounce, and conversion rates as they happen. This allows you to quickly tweak your messaging, ensuring your marketing efforts stay on track and deliver maximum impact.

Not all visitors are the same; analytics tools help you break them into segments. You can see who’s engaging most with your content so you can tailor your messaging accordingly. Just imagine running a successful DIY survey and not knowing what to do with your gathered data. With the right analytics platform, you can turn them into insights.

Every marketer needs to know if their ads are worth the investment. Analytics platforms track ROI by measuring performance across channels. They also highlight which campaigns are successful and which need improvement, helping you allocate your budget more effectively.

Heatmaps are like a window into how visitors interact with your site. They show where people click, scroll, or linger. This insight helps you refine layouts to improve usability and conversion rates, turning visitors into leads or customers.

Keeping an eye on competitors is critical, and analytics platforms make that easier. You can see what works for them and apply those lessons to your own campaigns. Also, you can identify gaps they’re missing, giving you an edge in the market.

4. Social media scheduling tools

Consistency is key on social media, and scheduling tools ensure your posts go live at the perfect time. They free up your day by automating the process, allowing you to focus on strategy and engagement instead of manual uploads.

Posting isn’t enough - you need to know what works. Scheduling tools include analytics that measure likes, shares, and comments. Moreover, they provide insights into your audience’s preferences, helping you fine-tune your content for better results.

Your audience expects regular updates, and scheduling tools make this easier to manage. A consistent posting schedule keeps your brand at the forefront of your audience’s mind, boosting engagement and growing your following over time.

If you’re juggling accounts on several platforms, scheduling tools are lifesavers. They let you manage everything from one dashboard. Moreover, this simplifies your workflow and ensures you don’t miss any key opportunities to connect with your audience.

Many tools let your team collaborate on drafts and schedules, which improves efficiency. Having everyone on the same platform avoids miscommunication and ensures the final posts align with your brand’s voice and goals.

5. Email marketing tools

Templates take the hassle out of designing emails from scratch. They help you create professional, branded messages in minutes. In addition, a visually appealing email immediately grabs attention, increasing your audience's chances of engaging with your content.

Email marketing tools let you test subject lines, designs, or calls-to-action variations. Moreover, A/B testing provides data on what works best, helping you refine your approach and boost open rates.

Automation ensures your leads get the right messages at the right time. Not only that but automated emails generate 320% more revenue than non-automated alternatives. Drip campaigns guide prospects through your funnel effortlessly. Also, this frees you up to focus on strategy while the system does the heavy lifting for you.

Knowing how your audience interacts with your emails is crucial. Analytics tools track open and click-through rates, showing what’s effective. Moreover, these insights allow you to tweak your campaigns to drive better results over time.

Integrating your email tool with your CRM is a game changer. You can use customer data to target your messages more effectively. Also, this leads to campaigns that feel personal and relevant, driving stronger engagement.

The right tools can improve your approach to marketing

These marketing essentials - VPNs, CRMs, analytics platforms, social media schedulers, email tools, and SEO software - save time and enhance results. These days, they’re not just luxuries, they’re necessities for staying competitive in a busy market. The best part? Most of these tools are user-friendly and accessible, even if you’re just starting out.

Copyright 2024. Written by Srdjan Gomba.

 

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