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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Good advertising puts the right marketing message in front of the right people at the right time, raising awareness of your business.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

Exhibitions and events are valuable for businesses because they allow face-to-face communication and offer opportunities for networking.

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Increasing your contacts on LinkedIn or Twitter can help you find suppliers, get a quick answer to a business question or generate new sales leads.
There are many ways to keep in contact with customers. But your office phone system can improve customer service, increase sales and boost profits.
Good customer care needs a personal touch, but businesses must ensure that client hospitality is “proportionate” or risk prosecution.
Businesses have to ensure that their marketing isn't misleading or offensive. But these obligations apply equally to any online marketing you produce.
Understanding how sales contracts work and what selling regulations apply to your business is more than just a matter of compliance.
It's tough in a recession, but what about surviving two world wars, and the Great Depression? Meet the businesses that have been through it all.
If you rely on one big customer for much of your trade, it is critical to build on the relationship to retain their business and win future sales.
Does your business need an image make-over? Refresh your firm by improving everything from your website, logo and premises to your customer service.
It’s not easy marketing any business. You have to take risks and sometimes they don’t pay off. But your mistakes can provide valuable lessons.
How to encourage creative thinking in your business by being open to new ideas, brainstorming and rewarding problem-solving
Hiring a freelance graphic designer can ensure that your business looks professional in its branding, in marketing materials and online; but how do you find the right designer?
A freelance copywriter can write highly persuasive, effective copy that sells your products and services. But how do you choose the right one?
Google offers a range of free tools to help you get the most out of your Google Ads campaign. Read our guide to what they can offer your business.
Pay-per-click advertising: How to choose the best PPC keywords for Google Ads and Microsoft Advertising
Google Ads puts cost control into your hands. But managing both costs and return on investment means testing, analysis and regular adjustments.

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