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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Good advertising puts the right marketing message in front of the right people at the right time, raising awareness of your business.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

Exhibitions and events are valuable for businesses because they allow face-to-face communication and offer opportunities for networking.

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Small firms need to concentrate on niches that are either too small and specialised for the big boys or too new for a large firm to catch on to.
Use these handy FAQs to plan your market research, from research methods and costs to finding an agency who understands your needs.
Read answers to frequently asked questions about exhibitions. Find out why you should exhibit, likely costs and how to measure cost-effectiveness.
How to write an advertisement for your business; our advertising FAQs will help you create powerful ads with compelling headings that get results
Read our FAQs on advertising strategy, including whether it's right for your business, where to advertise, managing costs and campaign planning.
Covering timing, frequency and content, Tim Watson provides answers to some frequently asked questions about creating and sending email newsletters.
Find out how to build a brand for your small business, including creating a logo, registering a trademark and branding on a budget in these handy FAQs.
Sales promotion is a method of increasing sales over the short term: usually a special offer which is available for a limited period only. 10 FAQs.
Apart from a good idea, what do you need for successful development of a new product? These FAQs talk through the process from strategy to prototype.
12 FAQs on sales technique, including which customers to concentrate on, when the best time is to make a sales approach and how to close a deal.
The key to successful negotiation is to understand your customers. The more you know about them, the stronger your position will be. Read these FAQs.
Ten FAQs on planning your sales presentations, including how to prepare your notes, what can go wrong and how to deal with questions.
Read these helpful FAQs to find out why customer loyalty is important, how it can be achieved and how you can measure and monitor success.
FAQs on all aspects of telemarketing for small businesses
Frequently asked questions about designing, creating and printing marketing materials.

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