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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Advertising allows you to promote your business to potential and existing customers. It can take the form of direct mail, email marketing, online and print advertising, leaflets, outdoor advertising on billboards and buses or sponsorship.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

If you don't promote your business, potential customers will never know you exist or discover what you have to offer.

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How to plan your negotiating strategy, conduct a successful negotiation with customers and suppliers and get great deals for your business
We're not all natural-born salespeople, so we share some simple steps that can help you negotiate better sales.
Customers expect to be able to reach you immediately when they have a problem. The right communication systems can help you operate more efficiently.
Elly Curshen explains how social media helped her make a success of her Bristol eatery, the Pear Café, and become a successful food writer.
Despite starting up at the recession's height, Julia Lowe of Farm Toys Online explains how high quality products and clever marketing ensured success.
Pricing guide: how to get your pricing strategy right to maximise profits, boost sales, keep prices competitive and protect your margins.
How to improve customer service and build customer loyalty to boost sales and encourage word of mouth recommendation.
Price comparison websites do a great job helping consumers find good deals, but they can also be useful to small business owners if used properly.
Regular sales are vital for your business. So how can you ensure your products and services remain keenly priced and relevant to your market?
A clear complaints-handling procedure enables you to resolve issues and maintain a positive relationship with customers. Use our checklist to better manage customers' complaints.
Increasing prices involves risk, but if you handle things carefully you can avoid upsetting customers, while achieving your goal of boosting margins.
So you've decided you need a website. Before you go bowling in, following these steps can help ensure you get your site right first time.
The internet undoubtedly brings a wealth of business benefits. But it also poses risks. This checklist explains how to get the most from the internet.
Price comparison websites are valuable tools to help you analyse competitors and check out price fluctuations. We guide you through the key sites.

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