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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Good advertising puts the right marketing message in front of the right people at the right time, raising awareness of your business.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

Exhibitions and events are valuable for businesses because they allow face-to-face communication and offer opportunities for networking.

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When a customer wants to buy from you, make it easy for them to complete the purchase. But are things really that simple?
Being sensitive to the body language of prospective customers is a useful skill for salespeople if they want to capitalise on selling opportunities.
Find out how you can stop others from damaging your business by registering or using the same or similar names or brands to yours.
Retaining customers is cheaper than finding new ones. Customers become repeat purchasers because they like your product and appreciate your service.
How to promote a new offer using Google My Business, social media, email, events, sales promotions, affiliate marketing and press coverage.
How to set up a pay-per-click (PPC) advertising campaign on Google Ads or Microsoft Advertising and get great results
Your website might be attractive, easy to navigate and buy from, so why don't more customers return? Emma Allen explains some possible reasons.
An agent will act on your behalf to negotiate sales of your products or services. They are often used when selling products in overseas markets.
Pricing a service can be trickier than pricing a product. Getting it right means accurately valuing your time and expertise. Pick up other advice.
Many firms have found agents to be a cost-effective way of accessing sales expertise, contacts and customers. But you need to choose the right one.
It's not all cheap toys: merchandising can be a valuable means of connecting with customers, raising awareness of your brand and boosting sales.
Hard-to-please customers can create a dilemma for small business owners: should you bend over backwards to keep them happy or let their business go?
Good salespeople are a major asset, because they deliver sales, yet finding them can be very hard. Learn how to find and recruit them.
Spotting a gap in the market is only part of the battle: taking it successfully to market presents a far bigger challenge. Find out how it's done.
Although no one likes receiving a complaint, they provide an opportunity to identify and rectify problems with your current systems or product.

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