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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Advertising allows you to promote your business to potential and existing customers. It can take the form of direct mail, email marketing, online and print advertising, leaflets, outdoor advertising on billboards and buses or sponsorship.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

If you don't promote your business, potential customers will never know you exist or discover what you have to offer.

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15 results shown
Spotting a gap in the market is only part of the battle: taking it successfully to market presents a far bigger challenge. Find out how it's done.
Although no one likes receiving a complaint, they provide an opportunity to identify and rectify problems with your current systems or product.
When customers are dissatisfied with the service you're providing they fall into one of four kinds of complainers. How do you tailor your response?
Reaching potential buyers with a targeted message at the right time is key to maintain sales growth. Make sure you identify who spends what when.
Word-of-mouth recommendation is one of the best forms of advertising, because it is persuasive, credible and free. Find out how to achieve it.
Every business has its best customers: the ones you want to keep. So how do you reward them? And should you give everyone the same VIP treatment?
Every business needs to stay fresh to be competitive. This may mean regularly refreshing your products or coming up with an entirely new offer.
Understanding your customers is the secret of successful selling. The more you know about them, the easier it can be to increase their spending.
Reliable customers are the lifeblood of every business. However, it can be risky to rely on them - if their business flounders, so might yours.
How to write a quality statement when tendering for a contract that will demonstrate your skills, experience and expertise
The difference between winning and losing a contract could be down to the quality of your initial proposal: saying the right things in the right way.
The public sector spends billions of pounds directly on orders with SMEs. How can you improve your chances of getting a piece of the action?
Discover the four key ways that you can get press and media coverage - PR is a great way for small businesses to raise their profile and get noticed.
How to set a sales strategy that will help your business achieve its growth potential, including setting sales targets, managing salespeople and using CRM systems.
Partnering with a bigger business can help you leverage your innovations. How to get in front of the right people - and make a great impression.

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