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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Good advertising puts the right marketing message in front of the right people at the right time, raising awareness of your business.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

Exhibitions and events are valuable for businesses because they allow face-to-face communication and offer opportunities for networking.

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Resource topics

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Writing to customers and prospects, via email, leaflets or direct mail, can be an effective way to promote your business. Here's how to get results.
Public relations (PR) builds brand awareness, enhances your reputation, creates publicity and brings in new customers.
PR activities can help spread the word about your business for little money. This checklist explains how to promote your business through the press.
Use this checklist to help you write an effective press release, including how to structure it, what you need to include and what format to use.
How to use advertising to grow your business, including online advertising such as Pay Per Click, as well as print ads, radio, TV and cinema advertising
Exhibitions can be a great place to meet potential customers face to face. Here are the key steps to exhibition success.
The first thing a customer will notice about your business is its name. Creating the right first impression is essential, but not as easy as it looks.
To maximise your chances of succeeding in business, you must focus on the most effective routes to your market. Find out how to identify them.
Firms are always searching for ways to trim their costs and increase their profits, in good times and in bad. Make your business leaner and fitter.
Once you've come up with the idea for a new product or service, you need to develop it, test it and take it to market. Our guide to the key steps.
Benchmarking provides a means to compare your firm against other businesses, and identify areas where you can improve your performance.
How to sell your products or services to other businesses, including how to pitch for contracts, selling the benefits and how to close a deal.
Selling can be intimidating, but our useful checklist will help your prepare a sales pitch that will persuade the customer, overcome objections and close the sale.
How to plan your negotiating strategy, conduct a successful negotiation with customers and suppliers and get great deals for your business
We're not all natural-born salespeople, so we share some simple steps that can help you negotiate better sales.

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