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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Good advertising puts the right marketing message in front of the right people at the right time, raising awareness of your business.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

Exhibitions and events are valuable for businesses because they allow face-to-face communication and offer opportunities for networking.

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Resource topics

15 results shown
The essential guide to market research for small businesses, covering desk research, field research, qualitative research and quantitative research
Successful selling means showing customers how your product meets their needs. Highlight its benefits rather than just describing it.
Knowing your market is vital if you want to maximise sales and stand out from the competition. We explain how to find and use market information.
Use published market research and your own research to get data you need to target new opportunities, and understand your customer's wants and needs.
The top 20 questions that market research could help you answer - on everything from product and packaging to branding and price
Quantatitive research is about using polls, surveys and questionnaires to gauge customer opinion and gather feedback on your brand
Qualitative research is about finding out not just what people think but why they think it, as well as their motivations and feelings.
How to win back old customers. Lapsed customers may need an incentive to return but with the right approach they can become loyal customers again.
Creating quality content that engages readers and helps sell products is as much an art as a science. Jon Wade of FSE Online tells us more.
19 FAQs explaining how using media coverage to publicise your business, products and its successes can improve your business
A guide to public relations (PR) – how to get endorsements for your brand from journalists, influencers and customers
SEO helps attract visitors to your website but it's landing page optimisation that turns browsers into buyers. Danielle Haley, Director of Indy Consultancy.
Rebranding your small business can give it new impetus especially your brand is underperforming. When to rebrand and how to make your new brand a success
Marketing to women: how to advertise to female customers and sell to a female demographic without using clichés, stereotypes or objectification.
How to generate free publicity for your business using social media, press coverage, customer reviews and viral marketing

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