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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Advertising allows you to promote your business to potential and existing customers. It can take the form of direct mail, email marketing, online and print advertising, leaflets, outdoor advertising on billboards and buses or sponsorship.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

If you don't promote your business, potential customers will never know you exist or discover what you have to offer.

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Effective motivation can significantly boost the performance of your marketing team. Try a combination of financial incentives and management support.
Sponsoring a local team, event or good cause doesn’t have to cost a lot and it can give your small firm great publicity and a sales uplift.
Research reveals that 80% of non-routine sales only occur after at least five follow-ups, so the 8% who persevere will succeed.
30 top tips to help you get the best out of exhibiting, from designing your stand to the most effective ways to engage with prospective customers.
There are some definite dos and don'ts when it comes to exhibiting at a business exhibition, trade event or consumer show - follow these expert tips to make the most of your investment.
Market research can provide you with a lot of extremely useful information, much of it for free. Read our introduction to market research.
Ten ways for businesses to reward loyal customers including discounts, promotions and VIP treatment
How to grow your small business and protect your cash flow by identifying high quality sales leads and turning prospects into new customers.
23 tips on how to improve engagement and traction on LinkedIn
To be effective, your firm's brand identity must be consistent across your website, email and printed literature. Read our checklist.
Branding and business image are key considerations for start-ups. Ces Loftus-Price provides her golden rules for branding your new venture.
Keeping an eye on your competitors is essential in business: it can help you to identify your own strengths and weaknesses. Learn how it's done.
Writing a marketing plan may seem unnecessary for a start-up, but in fact it's a vital tool that can help you focus your marketing activities.
Customer data management and mobile tech are vital in today's sales landscape. Our guide to the basic tools available to improve sales success.
Our overview of how to choose and use sales agents, wholesalers and other distributors to access new markets, and how to manage the relationship.

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