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How to create a marketing plan for your small business - build a brand, target customers and set prices that will maximise sales.

The internet has transformed business marketing. No matter what you do, the internet is likely to be at the heart of your marketing strategy.

Social media is firmly established as a marketing tool. Having a presence opens up new lines of communication with existing and potential customers.

Good advertising puts the right marketing message in front of the right people at the right time, raising awareness of your business.

Customer care is at the heart of all successful companies. It can help you develop customer loyalty and improve relationships with your customers.

Sales bring in the money that enables your business to survive and grow. Your sales strategy will be driven by your sales objectives.

Market research exists to guide your business decisions by giving you insight into your market, competitors, products, marketing and your customers.

Exhibitions and events are valuable for businesses because they allow face-to-face communication and offer opportunities for networking.

Employees to get new flexible working rights

6 December 2022

Millions of Britons will be able to request flexible working on day one of their employment under new government plans to make flexible working the default.

The government is introducing a new day-one right to request flexible working, empowering workers to have a greater say over when, where and how they work. It removes the 26-week qualifying period before employees can request flexible working.

Describing the move as a "no-brainer", minister for small business Kevin Hollinrake has set out the business case for flexible working including higher productivity, improved employee wellbeing, better staff retention and more inclusivity.

Flexible working includes job-sharing, flexitime, and working compressed, annualised or staggered hours, as well as working from home. Kevin Hollinrake said: "Giving staff more say over their working pattern makes for happier employees and more productive businesses. Put simply, it's a no-brainer."

Exclusivity clauses

At the same time, the government has announced that it is removing exclusivity clause restrictions, allowing around 1.5 million low paid workers to work for multiple employers if they wish. Workers on contracts with a guaranteed weekly income on or below the Lower Earnings Limit of £123 a week will now be protected from exclusivity clauses being enforced against them.

The government has said that "while not everyone will want a second job, today's laws on exclusivity clauses remove unnecessary red tape that prevents those who do - for example gig economy workers, younger people or carers who cannot commit to a full-time role. The laws will also help businesses plug crucial staffing gaps by giving employers access to recruit from a wider talent pool."

New flexible working rules welcomed by CIPD

Peter Cheese, chief executive of the CIPD, the professional body for HR and people development, said the change would "help create fairer, more inclusive workplaces and improve access to flexible jobs for many people. Older workers, those with caring responsibilities and people with health conditions are among those who will particularly benefit.

"This new right will help normalise conversations about flexibility at the start of the employment relationship, with significant benefits for employees in terms of wellbeing and work-life balance. Just as importantly, it will also enable organisations to attract and retain a more diverse workforce and help boost their productivity and agility."

The flexibility paradox

Heejung Chung, professor of sociology and social policy at the University of Kent and author of The Flexibility Paradox, said the new rules would not be enough to make flexible working a norm for all workers. She said: "To ensure that workers are truly able to access flexible working arrangements, we need to tackle the flexibility stigma still rampant in the UK. The flexibility stigma is the cultural belief that flexible workers are somehow less productive, motivated and committed compared to those who do not work flexibly."

She added: "In my recent study I show that about one-third of workers in the UK think that flexible workers make more work for others and that it leads to negative career outcomes." However, Chung's research shows that many flexible workers face a "flexibility paradox" where they end up working "harder and longer".

Written by Rachel Miller.

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